Privacy Policy

1. Introduction

Pulse Vault ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pulse-vault.com or use our smart home automation services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Property information and smart home preferences
• Communication records and correspondence
• Payment and billing information
• Technical support and service history

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and device information
• Browser type and version
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing smart home automation services and consultations
• Processing orders and managing customer relationships
• Communicating about our services and responding to inquiries
• Improving our website and services
• Complying with legal obligations
• Marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To fulfill our contractual obligations for services
• Legitimate Interest: For business operations and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers and contractors who assist in our operations
• Smart home device manufacturers for warranty and support purposes
• Legal authorities when required by law
• Business successors in case of merger or acquisition

All third parties are contractually bound to protect your information and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Customer data is typically retained for 7 years after the end of our business relationship, unless longer retention is required by law.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities
• Withdraw Consent: For processing based on consent

To exercise these rights, contact us using the details in Section 11.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our use of cookies, please see our Cookie Policy.

10. International Transfers

We primarily process data within the UK. If we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Certification schemes or codes of conduct

11. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.